Refund and Cancellation Policy

Effective date: 1 October 2025

• A Premium plan is paid in advance for one month or one year. It starts immediately and does not renew by itself.
• All payments are final. We do not give refunds once a plan is active. This includes when you do not use it, when you delete your account, and when your account is closed for breaking our Terms.
• If you were charged twice, or charged and your plan was not activated, write to info@sharksme.com within 14 days and we will fix it.
• Points are paid in advance, are valid for 12 months from the day you get them, and are not refundable.
• You do not need to cancel. Your plan simply ends at the end of the paid period.
• Questions about a payment: info@sharksme.com.